Why is the detergent not getting used?

We run the dishwasher and we find a clump of dishwasher detergent on the bottom of the dishwasher after it has finished running

feltz wrote

For best results use a powder or gel detergent. Samsung hi efficincy D/Ws use less water then other leading brands and during wash all the water is in distribution ( spray arms etc.) and no water pools in the bottom of the D/W tank. When using tablets or packets they may not get activated if water is diverted by dishs…. think of it as a an umbrella shileding the tablets from the water. Make sure Hi profile items are not placed across front of lower rack preventing detergent dispensor from opening during wash……. these items will also block water from spray arm from flushing dispensor . See attatched photos

 

Here are a few things you can try yourself. If after trying these fixes the problem persists, you may want to consult a service technician, which you can do through our on-line service center (see link below). 1. Check your hot water source. Most detergents will not dissolve in water that’s less than 60°F, so if the hot water is not hooked up properly the water may be too cold to dissolve the detergent effectively. 2. Are you using too much detergent? Make sure you fill the dispenser cup to the line that corresponds to your load size. 3. Is the detergent old? Some detergents may not dissolve as well as they age. Perhaps try a fresh container. If none of these possible solutions corrects the problem, click here for a link to Samsung’s online service request form: http://www.samsung.com/us/support/o… 

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